![]() Instead, you need to check that the power cord is securely plugged into the device and power source.Ĭheck to make sure you’re not trying to connect to the wrong WIFI network or on a guest network. If you are using a Sonos system that won’t connect to the same WIFI network, you can’t simply plug in a new ethernet cable to solve the problem. Getting rid of the source of the network interference can help stabilize your network and stop the disconnections. If a disconnection happens again, consider setting up a BOOST system in order to purge any network interference that could be occurring. Then, plug it back in and allow it a few minutes to re-establish itself. You’ll have to unplug the power cord directly from the power source and leave it unplugged for at least one minute. But if that isn’t the case, try performing a full reset on your WIFI network. Speeds below that just won’t cut it for the Roam. If your WIFI is over 5 Mbps, you should ideally be in the clear. Why is the Sonos Roam disconnecting from WIFI? Read through the troubleshooting techniques below to learn about how you can fix this utterly obnoxious issue. If you keep trying to reconnect without any success, or if the issue keeps happening, you will want to attempt some troubleshooting methods before phoning it in and phoning Sonos’s customer support. To do this, open the Sonos Controller app > More > Settings > System Updates > Check for Updates > and install any updates that are available. You will want to check that your Sonos speaker is updated with the current firmware. The firmware that runs your Sonos could be the reason why your Sonos keeps disconnecting. Why is the Sonos Roam disconnecting from WIFI?.Why Does Sonos Roam Keep Disconnecting?.For me, the setup process was quick and effortless, and I could enjoy my music and podcasts for hours on end during the daily work-from-home grind.īut what are you supposed to do if your Sonos Roam keeps disconnecting from the WIFI network you have it connected to? Table of Contents It only takes a few minutes and absolutely zero rocket scientists to do. If you find the information on this site helpful, please share it- sharing is what has powered this consumer resource for over 15 years.Before you can start streaming music from your brand new Sonos Roam, you have to connect it to WIFI for the initial set-up process. GetHuman's relationship is with consumers and not with Sonos or organizations like it. GetHuman provides free tools and information to consumers that allow them to share their customer experiences and tips with each other for how to contact companies faster and how to solve common problems. What is the affiliation between Sonos and GetHuman? We may not quite have as much of this available for Sonos customer service issues or reviews, but we hope that you visit GetHuman again next time you have a problem with another company. Or take a look at our DirecTV Customer Service page. For example, look at our Skype Customer Service page. This kind of information and tooling can be very useful for large companies who tend to make it hard to speak to a real human being to solve complicated customer problems. GetHuman provides customer service contact information, step-by-step help, tools to get a rep on the phone faster and all kinds of useful gadgets for customers to make it easier to get good customer service without the hassle.
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